[Last updated on August 23, 2016]
Proffered Inc. (“Proffered”, “we”, “us”, “our” and terms of similar meaning) take your privacy rights very seriously. We are committed to transparently describing our privacy practices, including how we collect, use and disclose your information and data as part of the normal operation of our Services, as defined in our Terms and Conditions of Use (“Terms”).
All capitalized terms that are not otherwise defined herein obtain their meaning from the Terms.
What Information Do We Collect?
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
Personal and Identifying Information
Users of the Application must provide the requested contact and identity information and other personal information as indicated where appropriate on the Application. The required identifying information will depend on whether you are a Client or Professional. Where possible, on these forms we indicate which fields are required and which fields are optional. In addition, as you use the Application, you can from time to time enter or send to us personal information.
For both Clients and Professionals, we may collect your full name and e-mail address as well as a profile picture. In addition, Professionals must indicate the school that they graduated from, the degree(s) obtained, applicable certifications, job title, phone number, company name and address in accordance with the Guidelines for Professionals policy. You represent that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual or corporate information that is provided by you to Proffered.
You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Application for which the information is being collected.
Information Collected Automatically
Information Collected from Third Parties
How We Use Your Information
We may use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Application, to provide to you the Services; resolve service disputes; troubleshoot problems; deliver information to you that, in some cases, is relevant to your interests; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms; provide you with system or administrative messages, and as otherwise described to you at the time of collection.
We may also use personal information about you to improve our marketing and promotional efforts, to analyze Application usage, to improve our content and product offerings, and to customize the Application’s content, layout, and services. These uses improve the Application and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Application.
Please see our Terms for information on what we do to account information when you terminate your account with us.
Our Disclosure of Your Information
The following describes some of the ways that your information may be disclosed in the normal scope of business to provide our services:
Data Shared to Other Users through the Application or Posted on Public Areas. The data collected through the use of the Services, including personally identifiable and location-based information may be shared with various Users in accordance your User type and the permissions that you set. For example, Clients share identifying information associated with their account and may share their personal and location-based information when posting a ticket to the Application. Users can view identifying and location-based information about Professionals who make their services available to Clients through the Application. All of your activities in the public areas of the Application will be identifiable to your username and other Users will be able to see your User Content to the extent that it is intended to be public.
Users are encouraged to exercise caution when posting personal and location-based information through the Application.
Anonymized Aggregated Data. We aggregate and anonymize data and use and disclose such information for a variety of purposes, including analytics. However, in these situations, we do not disclose any information that could be used to identify you personally.
Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Application and the provision of our Services, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Application and the Services. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information.
Storing or Processing Your Data Outside of Canada
Finally, please note that in some cases, personal information that we collect may be stored or processed outside of Canada. In such cases, we continue to protect the information with appropriate safeguards, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.
Sale of Business
We may also disclose personal information to the acquiror or its agents in the course of the sale of our business. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.
Determining Your Location – One of the unique aspects of the Application is the ability for Clients to find Professionals that are located near their location and for Professionals to find Clients that are located near their location. As such, at times, during the use of the Services, we will need to collect and use your location information. This location information is collected from your device or browser to tailor the Services experience to your current location.
Your location data will not be used to “push” ads or user content to your device through the notification system unless you query the network for information about a particular location. Your location data is received to our servers when a Client posts a ticket through the Application and/or when the Application otherwise requests location data from a User and such User permits the collection of the location data.
Correcting and Updating Your Personal Information
Users may review, delete and update your personal information to ensure it is accurate through the Application. Alternatively, you may contact us through firstname.lastname@example.org to update or delete your personal information.
The Services are not intended for children under the age of eighteen (18). Proffered does not target its Services or the Application to children under eighteen (18). Proffered does not knowingly collect personal information from children under the age of eighteen (18).
Your Proffered User Account is protected by a password for your privacy and security. You must prevent unauthorized access to your account by selecting and protecting your password appropriately, and limiting access to your device.
While we strive to protect your information and data we cannot guarantee the security of your User Account information. Unauthorized entry or use, hardware or software failure and other factors, may compromise the security of user information at any time.
Other Information Collectors
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at email@example.com.